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Services
Mascom enables full fledged management of the IT infrastructure at the customer end. The various areas covered under this offering are:
Desktop Support
Server Support
Operating System support Network / Security Support Asset Management
Onsite deployed of resources for Infrastructure Management Services . Help Desk/ FM Engineers
Desktop Support
Standard Application Support
First Level Server Support
Helpdesk Co-ordinators
Facilitating the Helpdesk operations
Specialised Engineer Deputation
Solaris/ Windows /Linux Database
Administrators
Network/Security
administrators
Application management (if trained)
Messaging Infrastructure
Management
Server based computing infra Management
Program Manager
Overall responsibility for a customer with multiple locations.
As a part of the Infrastructure Management , we keep the customer updated on a regular basis on the IT infrastructure performance by means of periodic reporting.
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