Mascom enables full fledged management of the IT infrastructure at the customer end. The various areas covered under this offering are:

Desktop Support

Server Support
Operating System support Network / Security Support Asset Management
Onsite deployed of resources for Infrastructure Management Services . Help Desk/ FM Engineers
Desktop Support
Standard Application Support
First Level Server Support

Helpdesk Co-ordinators

Facilitating the Helpdesk operations

Specialised Engineer Deputation

Solaris/ Windows /Linux Database Administrators
Network/Security administrators
Application management  (if trained)
Messaging Infrastructure Management
Server based computing infra Management

Program Manager

Overall responsibility for a customer with multiple locations.

As a part of the Infrastructure Management , we keep the customer updated on a regular basis on the IT infrastructure performance by means of periodic reporting.